Refund Policy

Cases where a refund kicks in

A refund applies when:

• Your returned product passed inspection and was approved.
• You cancelled before dispatch and had already paid online.
• A payment was deducted but your order never actually went through.
• We couldn't fulfil the order due to something on our side.

Paid online?

Refunds go back to the exact card, UPI ID or bank account you paid with — we can't redirect it elsewhere. Once approved on our end, expect it to land within 5–7 business days, though the final leg depends on your bank or UPI app's own processing time, which we can't speed up.

Paid Cash on Delivery?

Since no payment was collected at the time of the order, there's nothing to reverse automatically. For an approved COD return, we'll email you asking for a UPI ID or bank account, then transfer the amount directly — usually completed within 7–10 business days of approval.

What you actually get back

The product price, minus any coupon that was already applied, is refundable. Shipping charges don't come back unless the return was our fault — wrong item sent, or a confirmed manufacturing defect.

Only returning part of a bigger order?

We refund just the item(s) that were returned and approved, not the whole order value. If a discount code applied across the full cart, we recalculate its share against what's actually being refunded.

Charged more than once for the same order?

Send payment screenshots and your order ID to hello@xellbuy.com. We'll verify with our payment gateway and push the duplicate amount back to your original payment method once confirmed.

Updates & support

You'll see refund updates land in your registered email as things progress. Questions along the way — hello@xellbuy.com or +91 92135-58031. We're JAXELL PRIVATE LIMITED, and we do read these emails ourselves.