Privacy Policy

1. Information we collect

Depending on how you use Xellbuy, we may collect:

• Identity & contact details: name, email address, phone number, shipping/billing address.
• Account data: login credentials (stored as a secure password hash), order history.
• Transaction data: products purchased, amounts, payment method type (COD / online), payment status.
• Technical data: browser type, device information, IP address, and basic analytics cookies needed to run the site.
• Communications: messages you send via contact forms, email, or phone.

2. How we use your information

We use your information to:

• Process, fulfil and deliver orders of skincare, haircare, makeup and fragrance products.
• Send order confirmations, shipping updates and customer support replies.
• Operate login sessions and protect accounts against unauthorised access.
• Improve website performance, product catalogue and user experience.
• Comply with legal, tax, accounting and fraud-prevention requirements.

3. Legal basis / consent

By creating an account, placing an order, or submitting a contact form, you consent to processing of your information for the purposes described in this policy. You may withdraw consent for marketing communications at any time by writing to us (transactional emails related to orders may still be sent).

4. Sharing of information

We do not sell your personal information. We may share limited data with:

• Logistics / courier partners — to deliver your order.
• Payment gateways (e.g. Razorpay) — to process online payments securely.
• IT / hosting providers — to operate our website and databases.
• Authorities — when required by law or to protect our legal rights.

5. Cookies & similar technologies

We use essential cookies for session login and cart continuity. We may use limited analytics to understand traffic patterns. You can control cookies through your browser settings; disabling essential cookies may affect login and checkout.

6. Data security & retention

We use reasonable technical and organisational measures (including encrypted session cookies and hashed passwords) to protect your data. Order and account records are retained as long as needed for business, legal and tax purposes, then deleted or anonymised where practicable.

7. Your rights

You may request access, correction, or deletion of your personal data (subject to legal retention needs) by emailing hello@xellbuy.com. We may need to verify your identity before processing such requests.

8. Children’s privacy

Our store is intended for users aged 18+. We do not knowingly collect personal information from children. If you believe a minor has provided data, contact us for removal.

9. Grievance / contact

For privacy concerns, contact: hello@xellbuy.com | +91 92136-23743. Postal address: SKYBUY PRIVATE LIMITED, 4th Floor, Building/Flat No. 435, A.R. Mall, Opp. Panvel Point, Mota Varachha, Surat, Gujarat – 394101.